Situation
The client helped run executive meetings at a large company, but the setup was confusing and too busy. There were more than 80 regular meetings each month, and many overlapped across countries and topics.
This fragmented approach created bottlenecks in decision-making, drained executive bandwidth, and slowed down overall business operations. They needed a structured, scalable system that ensured the right discussions happened at the right time and with the right people so that decisions were made efficiently.
To solve this, they brought in an expert to bring order to the chaos and build a new approach to managing the global performance PMO and monthly business reviews.
Action
The KRS consultant developed a method to optimize executive decision-making, streamline regional leadership and analytics workflows. This approach focused on eliminating unnecessary friction in the flow of information.
As part of this work, our consultant:
- Redesigned the meeting structure, shifting from country-specific to region-specific meetings and replacing many meetings with structured written reports.
- Implemented a role-based attendance system, ensuring that only necessary participants attended, while others could access information asynchronously.
- Established an information-sharing process, allowing key stakeholders to access meeting recordings and summaries without the need for live participation.
- Developed structured workflows to simplify the organization and execution of meetings, reducing operational complexity.
- Restructured the approval process by taking the decision to the highest possible level early on.
Results
As a result, the team was able to eliminate ~80% of meetings – saving 70% of executive hours and increasing strategic focus. They made a more efficient decision-making process by eliminating the need for multiple approvals along the chain. The organization also started using a centralized information hub for the team to use as its primary source of information.
The client – Director of Sales Operations – was also very complimentary of the effort by the consultant, seeing the value created by the KRS team:
“Working with KRS has added a ton of value to my team. She came into our team with little background and within a month helped transform our organization. I appreciated her ability to think strategically and simultaneously pilot and execute on the strategy. Her work enabled our sales team to save thousands of hours of time from her process improvements and automations.”